You may be eligible for an exchange if:

• You received the wrong product.
• The delivered product is defective or damaged.
• The product weight, pack size, model, color, size, or variation does not match your confirmed order.
• A confirmed item, accessory, or part of the product is missing.
• The product is materially different from the description shown or confirmed during purchase.
• You report the issue within 2 days of receiving the product.

You can submit an exchange request through the following channels:

To help us verify and process your request quickly, please provide:

• Your Order ID or order number.
• Your name and registered phone number.
• A clear description of the issue.
• Clear photographs of the product and packaging.
• An unboxing video, where required.
• A photograph of the courier or delivery label.

Our support team will keep you informed throughout the exchange process whenever an important update is available.

• The product must be unused, unwashed, and unaltered.
• The product must be returned in its original packaging.
• All accessories, manuals, warranty cards, labels, tags, promotional items, and complimentary products must be included.
• The product must not have been damaged after delivery.
• The customer must provide valid order information and necessary evidence.
• The product must be returned according to the instructions provided by the Asmam support team.

An exchange request may not be accepted if:

• The product has been used, washed, modified, repaired, or altered.
• The product was damaged because of customer misuse, negligence, accident, improper storage, or incorrect handling.
• The original packaging, accessories, labels, or tags are missing.
• The issue was reported after the applicable 2-day period.
• The product has no manufacturing defect, damage, or order mismatch.
• The request is based only on a change of mind, personal preference, or no longer needing the product.
• The item is marked as non-exchangeable for hygiene, safety, customization, or other product-specific reasons.

Pre-order, customized, personalized, imported-on-request, and other specially sourced products may be exchanged only if:

• The product arrives damaged.
• The product has a verified manufacturing defect.
• The customer receives the wrong product or variation.
• The product is materially different from the confirmed order.

Change-of-mind exchanges are not generally accepted for pre-order or specially sourced products because such items are reserved or purchased specifically for the customer.

We make reasonable efforts to display product images, colors, packaging, specifications, and descriptions accurately.

However, minor differences may occur because of photography, lighting, screen settings, manufacturing batches, supplier updates, or packaging changes.

Minor differences that do not affect the primary function, confirmed specification, size, weight, or variation of the product may not automatically qualify for exchange.

Approved exchanges are subject to the availability of the same product, model, size, color, or variation.

If the exact replacement is unavailable, Asmam may offer one of the following options after discussing it with the customer:

• A suitable alternative product.
• A different available variation.
• Store credit, where available.
• A refund in accordance with the applicable refund policy.

If an exchange is approved because Asmam delivered a wrong, damaged, defective, or mismatched product, the applicable exchange delivery arrangement will be handled by Asmam.

Additional charges may apply where the exchange request is not related to an error or verified defect caused by Asmam, subject to approval and product eligibility.

Any applicable charge will be communicated to the customer before the exchange is processed.

• Check the product, quantity, variation, and packaging promptly after delivery.
• Record an unboxing video for products where verification may be necessary.
• Report any issue within the applicable 2-day period.
• Do not use, wash, modify, or damage the product after identifying an issue.
• Keep the original packaging, tags, labels, accessories, and delivery documents.
• Follow the return or collection instructions provided by our support team.

Asmam reserves the right to inspect the returned product and review the submitted information before approving an exchange.

The final decision will be based on the condition of the product, order details, evidence provided, reason for the request, and the applicable policy terms.

Fraudulent, misleading, incomplete, or abusive exchange claims may be rejected.

Asmam reserves the right to modify or update this Exchange Policy based on product types, supplier terms, delivery arrangements, or operational requirements.

Any updated terms will become effective after being published on this page.