You may request cancellation if:

• The order has not yet been processed or dispatched.
• The purchased product becomes unavailable or out of stock.
• The payment was completed, but the order has not yet been confirmed with the supplier.
• Incorrect order information is reported before order processing.
• Asmam is unable to fulfil the order within a reasonable period.

You can request an order cancellation through any of the following support channels:

To help us process your request quickly, please provide:

• Your Order ID or order number.
• Your full name.
• Your registered phone number.
• The product name.
• The reason for cancellation.
• Payment transaction information for prepaid orders, where required.

A cancellation request is not considered approved until you receive confirmation from the Asmam support team.

If a prepaid order is successfully cancelled before processing or dispatch, the customer will be eligible for a full refund, subject to payment verification.

Refunds will normally be issued through the original payment method used when placing the order.

The time required for the refunded amount to appear in your account may vary depending on the bank, card issuer, payment gateway, or mobile financial service provider.

Cash on Delivery orders may be cancelled before dispatch without any cancellation charge.

Once a COD order has been dispatched, the customer should receive the order unless there is a verified delivery or product-related issue.

This measure helps Asmam maintain service quality, control courier costs, and prevent misuse of the ordering system.

Pre-Order products require advance payment and are specially reserved or sourced based on the customer’s confirmed order.

• A Pre-Order may be cancelled before the supplier confirmation stage.
• Once the product is confirmed with the supplier, cancellation may no longer be possible.
• A Pre-Order cannot normally be cancelled after the product has entered production, sourcing, import, or transportation.
• Cancellation may be accepted if the product becomes unavailable, discontinued, or excessively delayed.

Any eligible refund for a cancelled Pre-Order will be processed according to the Asmam Pre-Order Policy.

An order is considered dispatched once it has been handed over to the courier or delivery partner.

After dispatch, the customer must follow the normal delivery process. If the delivered product is wrong, damaged, defective, incomplete, or not as confirmed, the customer may submit an eligible exchange or return request.

Asmam reserves the right to cancel an order if:

• The selected product becomes unavailable or out of stock.
• The product price or information contains an error.
• The customer’s payment cannot be successfully verified.
• The order appears suspicious, fraudulent, or abusive.
• The delivery address is incorrect, incomplete, or unreachable.
• The customer cannot be contacted for order verification.
• The order cannot be delivered because of courier or location limitations.
• The customer has repeatedly refused previously confirmed COD orders.
• The order violates applicable laws, policies, or website terms.

Where applicable, customers will receive a full refund for any payment already received for an order cancelled by Asmam.

Once a cancellation and refund request has been approved, Asmam will initiate the refund through the applicable payment method.

Although Asmam aims to process refunds as quickly as possible, the final settlement time may depend on:

• The original payment method.
• The bank or card issuer.
• The payment gateway.
• The mobile financial service provider.
• Public holidays and non-working days.
• Additional payment verification requirements.

Delivery fees or service charges may not be refundable where the service has already been provided or the order has already been processed.

Asmam reserves the right to reject or restrict cancellation requests that appear fraudulent, misleading, abusive, or intended to misuse promotional offers, payment services, or delivery facilities.

Accounts associated with repeated fake orders, delivery refusals, payment disputes, or suspicious activities may have their COD, ordering, or account privileges restricted.

Asmam reserves the right to revise or update this Order Cancellation Policy based on operational requirements, supplier conditions, payment rules, delivery arrangements, or applicable laws.

Updated terms will become effective after being published on this page.