Pre Order

A Pre-Order allows you to purchase or reserve a product before it becomes available in the Asmam warehouse or regular inventory.

This service helps ensure that you do not miss limited-edition, newly launched, imported, seasonal, or high-demand products.

Pre-Order products may require additional processing and delivery time because they are sourced or reserved specifically after the customer confirms the order.

To confirm a Pre-Order, customers must complete the required advance payment using one of the payment methods supported by Asmam.

Advance payment enables Asmam to reserve or source the selected product from the supplier and maintain the customer’s order priority.

After placing a Pre-Order and completing the required payment, Asmam may contact you to verify:

• Your name and active phone number.
• The selected product and variation.
• The quantity requested.
• The payment transaction details.
• Your complete delivery address.

The order will be confirmed after the payment and required information have been successfully verified.

Each Pre-Order product will include an estimated arrival, processing, or delivery timeline whenever such information is available.

The estimated timeline begins after payment verification and successful confirmation of the Pre-Order.

Delivery timelines may vary because of:

• Supplier availability.
• Manufacturing or production delays.
• International shipping schedules.
• Import and customs clearance procedures.
• Courier or transportation delays.
• Weather conditions or public holidays.
• Other circumstances beyond the control of Asmam.

Asmam will make reasonable efforts to inform the customer if an unexpected or significant delay occurs.

A customer may request cancellation before Asmam confirms the product with the supplier.

After supplier confirmation or product reservation, cancellation may no longer be possible because Asmam has made a supplier, sourcing, or inventory commitment specifically for the customer.

After supplier confirmation, cancellation may only be considered if the product becomes:

• Unavailable from the supplier.
• Discontinued by the supplier or manufacturer.
• Excessively delayed beyond a reasonable period.
• Unable to be supplied because of import or logistics issues.

Where Asmam cannot fulfil a confirmed Pre-Order, the customer will be informed and an eligible refund will be processed.

If a Pre-Order is cancelled by Asmam because of product unavailability, discontinuation, supply failure, or another verified issue, the customer will be eligible for a full refund.

A full refund may also be provided when the customer cancels the order before the supplier confirmation stage, subject to verification.

Refunds will normally be processed through the original payment method used to complete the Pre-Order.

The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, mobile financial service, or payment gateway.

A delivered Pre-Order item may be eligible for exchange, return, or another appropriate solution only when:

• The product arrives damaged.
• The product has a verified manufacturing defect.
• The customer receives the wrong product.
• The product is materially different from its description.
• A confirmed item or important component is missing.

Customers should contact Asmam promptly after receiving a damaged, defective, incomplete, or incorrect product.

Asmam may request supporting evidence such as:

• An unboxing video.
• Clear photographs of the product and packaging.
• The order number.
• The courier or delivery label.
• Other information required for verification.

Asmam makes reasonable efforts to display accurate images, descriptions, sizes, colors, specifications, and product details.

However, minor differences may occur because of photography, screen settings, packaging updates, manufacturing batches, or supplier changes.

Minor differences that do not affect the main functionality or confirmed specifications of the product may not automatically be considered a defect.

The Asmam support team is available to assist customers with Pre-Order confirmation, payment verification, product updates, estimated delivery status, cancellations, refunds, and other related questions.

Asmam reserves the right to revise or update this Pre-Order Policy when required because of supplier terms, payment requirements, logistics arrangements, product types, or operational changes.

Updated terms will become effective after they are published on this page.