1. Definitions

• Customer/User/You: Any individual or entity visiting, browsing, registering with, or purchasing from Asmam.
• Products: All products, items, goods, and accessories offered for sale through our website.
• Website: www.asmam.com.bd and any of its related pages, subdomains, or applications.
• Order: A purchase request submitted by a customer through the website.
• Services: The website, order processing, payment, delivery, customer support, and other services provided by Asmam.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement under the applicable laws of Bangladesh to use our website and make purchases.

If you are under 18 years of age, you may use this website only under the supervision and with the permission of a parent or legal guardian.

3. Account Registration

• You may be required to create an account or provide personal information to place an order.
• You must provide accurate, complete, and up-to-date information.
• You are responsible for maintaining the confidentiality of your account details and password.
• You are responsible for all activities performed through your account.
• Asmam reserves the right to suspend, restrict, or terminate any account suspected of fraud, misuse, or unlawful activity.

4. Product Information

Asmam makes reasonable efforts to display product descriptions, specifications, images, sizes, colors, materials, availability, and prices as accurately as possible.

However, the actual color or appearance of a product may vary slightly due to photography, lighting, screen settings, packaging updates, manufacturing variations, or other factors.

Product images are provided for presentation purposes. Minor differences between the displayed image and the delivered product will not automatically be considered a defect.

We reserve the right to correct errors, update information, change product details, or remove products without prior notice.

5. Product Availability

All products are subject to availability. Adding a product to your shopping cart does not guarantee that the product will remain available until the order is confirmed.

If an ordered product becomes unavailable, we may contact you to offer an alternative product, issue a refund where applicable, or cancel the affected item or order.

6. Pricing and Payment

• All prices displayed on the website are listed in Bangladeshi Taka (BDT), unless stated otherwise.
• Product prices may be changed at any time without prior notice.
• Delivery charges, service charges, taxes, or other applicable fees may be added during checkout.
• We may accept Cash on Delivery, mobile financial services, card payments, bank payments, or other supported payment methods.
• Availability of a particular payment method may depend on your location, order amount, or product type.
• An order may be cancelled if payment is not completed, received, or successfully verified.

7. Pricing Errors

Although we make reasonable efforts to ensure accurate pricing, typographical, technical, or system-related errors may occasionally occur.

If a product is listed at an incorrect price, Asmam reserves the right to correct the price, contact the customer for confirmation, or cancel the order before delivery.

8. Order Placement and Confirmation

After placing an order, you may receive an order acknowledgment through the website, phone, SMS, WhatsApp, or email. This acknowledgment does not always mean that the order has been finally accepted.

Asmam may verify the customer’s identity, phone number, delivery address, selected product, payment information, and order details before confirming or dispatching an order.

An order will be considered confirmed after successful verification by Asmam.

9. Order Cancellation

Customers may request cancellation before the order has been processed or dispatched by contacting our customer support team.

Asmam reserves the right to cancel an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Incomplete or incorrect customer information.
• Unsuccessful payment or payment verification.
• Suspected fraud, misuse, or unlawful activity.
• Delivery service limitations.
• Repeated refusal or failure to receive previous orders.

An order may not be cancelled after it has been dispatched, except as permitted under our return and refund policy.

10. Delivery Policy

• Asmam delivers products to supported locations across Bangladesh.
• Delivery availability and charges may vary depending on the customer’s location, product type, order size, and courier service.
• Estimated delivery times are approximate and are not guaranteed.
• Delivery may be delayed due to weather, public holidays, courier issues, strikes, political conditions, natural disasters, or other circumstances beyond our control.
• Customers must provide a complete and accurate delivery address and an active phone number.
• Asmam will not be responsible for failed or delayed delivery caused by incorrect information provided by the customer.

11. Product Inspection

Customers should inspect the product, packaging, quantity, and visible condition as soon as possible after receiving the delivery.

If the product is damaged, defective, incomplete, or different from the ordered product, the customer must contact Asmam within the applicable reporting period and provide appropriate evidence.

Evidence may include an unboxing video, clear photographs, order number, delivery label, and other relevant information.

12. Returns, Replacements and Refunds

Return, replacement, and refund requests will be handled in accordance with Asmam’s applicable Return and Refund Policy.

A request may be considered when:

• The delivered product is damaged or defective.
• The customer receives the wrong product.
• An item or part of the order is missing.
• The product is materially different from the confirmed order.

Products that have been used, washed, damaged after delivery, improperly handled, or returned without original packaging may not be eligible for return or replacement.

Refunds, where approved, will be processed through the original payment method or another mutually agreed method. Processing times may vary depending on the payment provider.

For complete details, please review our Return and Refund Policy .

13. Promotional Offers and Discount Codes

• Promotional offers, vouchers, and discount codes may be subject to additional conditions.
• Promotions may have expiration dates, minimum purchase requirements, product restrictions, or usage limits.
• Unless expressly stated, multiple discounts cannot be combined in a single order.
• Asmam reserves the right to modify, suspend, or withdraw any promotion at any time.
• Promotional benefits cannot usually be exchanged for cash.

14. Use of the Website

By using the Asmam website, you agree that you will not:

• Use the website for unlawful or fraudulent purposes.
• Submit false, misleading, or incomplete information.
• Place fake orders or intentionally refuse confirmed deliveries.
• Attempt to gain unauthorized access to the website or server.
• Introduce viruses, malicious code, or harmful technologies.
• Copy, scrape, reproduce, or commercially exploit website content without permission.
• Interfere with the normal operation, security, or performance of the website.

15. Reviews and User-Submitted Content

Customers may be able to submit reviews, feedback, comments, photographs, or other content. Submitted content must be honest, relevant, lawful, and must not violate the rights of another person.

Asmam reserves the right to review, edit, hide, or remove content that is abusive, misleading, offensive, fraudulent, irrelevant, or otherwise inappropriate.

16. Intellectual Property

All website content, including the Asmam name, logo, design, graphics, product presentation, images, text, icons, layout, videos, and other materials, is owned by or licensed to Asmam.

Such content is protected by applicable copyright, trademark, and intellectual property laws. No content may be copied, reproduced, republished, modified, distributed, or commercially used without prior written permission from Asmam.

17. Privacy and Personal Information

We may collect and process customer information for account management, order confirmation, payment processing, delivery, customer support, fraud prevention, service improvement, and marketing where permitted.

Your use of the website is also subject to our Privacy Policy.

18. Third-Party Services

Our website may use or contain services provided by third parties, including payment gateways, courier companies, analytics services, social media platforms, or external links.

Asmam is not responsible for the availability, security, policies, content, or independent actions of third-party services. Customers may also be subject to the terms and policies of those third parties.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Asmam will not be liable for indirect, incidental, special, or consequential losses resulting from the use of, or inability to use, our website, services, or products.

Where Asmam is found responsible for a valid claim, our total liability will generally not exceed the amount paid by the customer for the specific product related to that claim.

20. Indemnification

You agree to indemnify and hold Asmam, its representatives, employees, service providers, and partners harmless from claims, losses, liabilities, damages, or expenses resulting from your violation of these Terms, misuse of the website, unlawful activity, or infringement of another party’s rights.

21. Force Majeure

Asmam will not be held responsible for delays, interruptions, or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, epidemics, political unrest, strikes, transportation interruptions, internet failures, power outages, courier disruptions, government actions, or technical failures.

22. Governing Law and Jurisdiction

These Terms and Conditions will be governed by and interpreted in accordance with the applicable laws of the People’s Republic of Bangladesh.

Any dispute arising from the use of the website, our services, or an order will be subject to the jurisdiction of the competent courts of Bangladesh.

23. Changes to These Terms

Asmam reserves the right to revise, modify, or update these Terms and Conditions at any time.

Updated Terms will become effective after they are published on this page. Continued use of the website after an update constitutes acceptance of the revised Terms.

24. Severability

If any provision of these Terms is determined to be invalid, unenforceable, or unlawful, the remaining provisions will continue to remain valid and enforceable.

25. Contact Us

For questions, complaints, order-related support, or concerns regarding these Terms and Conditions, please contact Asmam through the contact information provided on our website.

Website: www.asmam.com.bd

Contact page: Contact Us